Company Name: Kondoria
Contact: contact@kondoria.com
1. General Policy
At Kondoria, we strive to provide fast and reliable visa services. Due to the nature of digital and governmental processing, our refund policy is limited to specific circumstances outlined below.
2. Non-Refundable Services
Once an application has been submitted to the relevant government authority (e.g. the Indian government for e-Visa processing), the service is considered non-refundable, regardless of the final outcome (approval, delay, or rejection).
This includes:
- Visa fees paid to government portals
- Processing or service fees charged by Kondoria
- Any translation or documentation services provided
3. Refund Eligibility
A partial or full refund may be considered only if:
- Kondoria has not yet submitted your application to the relevant authority
- There was a duplicate payment or technical error on our platform
- Kondoria fails to process the application within the advertised timeframe and no submission was made
4. How to Request a Refund
To request a refund, please email us at contact@kondoria.com within 14 days of your order, including:
- Your full name
- The email used to place the order
- The application reference number
- Reason for the refund request
Our team will review your case and respond within 3 business days.
5. Chargebacks and Disputes
Initiating a chargeback without contacting Kondoria may delay or void your refund eligibility. We kindly ask clients to reach out to us first so we can resolve the issue quickly and fairly.
6. Policy Updates
Kondoria reserves the right to update this refund policy at any time. Any changes will be posted on our website.
